Delete Your Account & Data

31 Card · Last updated: 5 July 2026

You can ask us to delete your 31 Card account and the personal data associated with it. You do not need to reinstall the app or make a purchase to submit a request — just follow the steps below.

How to request deletion

Send us an email and we will delete your account. Tap the button below (it pre-fills everything) or email triplume@gmail.com with the subject “Account deletion request”.

Request account deletion

Help us find your account. Include your User ID so we can identify the right account. You can find it in the app under Settings → Account. If you linked an email/password to your account, include that email too.

What gets deleted

Your account record and randomly-generated user id.
Your display name and profile.
Your in-game progress and statistics (coins, level, wins/losses, achievements).
Your linked email address and password credentials, if you set them.
Your match, tournament, league and leaderboard history tied to your account.

What may be retained

Purchase records. Records of in-app purchases may be kept in anonymized form where we are required to for legal, tax, accounting or fraud-prevention reasons. Payment details themselves are held by Google Play / the Apple App Store, not by us — manage those through your store account.
Anonymized / aggregated data that can no longer be linked to you.

Timing

We aim to process deletion requests within 30 days. We may need to verify that the request comes from the account owner before we proceed. Once deleted, your data cannot be recovered.

Contact

Questions about deletion or your data: triplume@gmail.com.